Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Delivery addressDelivery address
Previous
 
Next
New Post
12/22/2016 12:09 PM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38
Hi,

When we select free shipping on a product the delivery address option disappears at checkout and only presents the invoice address.

We are using single page checkout.

We need both the delivery and invoice address on products with free shipping can you help me fix?

Thanks
Greg
 
New Post
12/23/2016 11:09 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Greg,

Its purposely implemented that way as the overwhelming feedback we had was that if the cart only contained free to ship products, digital downloads or events the shipping address was seen as an additional barrier to purchase and should be hidden in these circumstances.

There are a couple of options though:

1) Change to the 4 step checkout, we will still allow the user to enter a shipping address address provided the "express checkout" setting in the Cart Viper my account module is not enabled.

2) Can you change how the free shipping is being defined so its not at the product level?

e.g. are all your products free to ship? If so going to store admin -> shipping and defining a rule to give free shipping this way rather than at a product level would still output the shipping address on the single page.

If its just specific products why not create a new category "free shipping" then create a free shipping coupon specifically for that category and let your users use that coupon code to get their free shipping for these products. Or create a mix and match discount that would give free shipping to these special products.

Regards 
 
New Post
12/23/2016 11:22 AM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38
Hi Nigel,

We have a mixture of free and chargeable shipping. We have shipping wight bands as some items are heavy and need to be paid for.

Most of the customers on this particular site have a separate invoice address form shipping address and we take a lot of orders on behalf of customers that need both invoice and shipping address to be different.

Is there anything we can do to customise this installation to allow the functionality back in on the single page checkout and if so could you provide a quote for work?

Thanks
Greg
 
New Post
12/23/2016 11:51 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Greg,

Its not something you would be able to disable yourself, however we have sent you a quote via email.

Regards
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Delivery addressDelivery address


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback