We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Payment Gateway...Payment Gateway...WorldPay GatewayWorldPay Gateway
Previous
 
Next
New Post
2/13/2017 1:25 PM
 
Hi,

We are using WorldPay gateway and payments from Shop module are being redirected to correct Worldpay account.

We have set the response URL in Worldpay to the one displayed in the store admin>payments page.

When an order is placed and paid for it does not appear back in the store admin>orders page but does appear in the database.

If we pull up order using orderID it says order is processing rather than Paid.

Not sure if we are missing a setting or doing something wrong but we assumed when Worldpay processed the payment it would set the order to Paid from the response URL?

Can you help?

Thanks
Greg
 
New Post
2/13/2017 3:53 PM
 
Hi Greg,

We recently had to change our response URL to work with DNN's new style of URL's, from your description it appears the payment response isnt getting through to us and as a result the order status is not getting updated.

Can you let me know the payment response URL you're using so I can see if its the old or the new style?

Regards 
 
New Post
2/13/2017 4:04 PM
 
Hi Nigel,

Here is the response URL from store admin>payment screen:-

http:/harthillcookeryschool.co.uk/DeskTopModules/CartViper/Providers/GatewayProviders/WorldPayProvider/CallbackHandler.ashx?alias=harthillcookeryschool.co.uk

Thanks
Greg
 
New Post
2/13/2017 4:44 PM
 
Hi Greg,

Its the new style of URL so that's good, can you email me a host username / password along with the order ID for an order that has been paid but still lists as processing so I can check our audit logs? Also has this just stopped working or is this a new client you're trying to setup? nigel@cartviper.com

Regards
 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Payment Gateway...Payment Gateway...WorldPay GatewayWorldPay Gateway


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback