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HomeHomeIssues and Supp...Issues and Supp...Payment Gateway...Payment Gateway...WorldPay GatewayWorldPay Gateway
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2/13/2017 1:25 PM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38
Hi,

We are using WorldPay gateway and payments from Shop module are being redirected to correct Worldpay account.

We have set the response URL in Worldpay to the one displayed in the store admin>payments page.

When an order is placed and paid for it does not appear back in the store admin>orders page but does appear in the database.

If we pull up order using orderID it says order is processing rather than Paid.

Not sure if we are missing a setting or doing something wrong but we assumed when Worldpay processed the payment it would set the order to Paid from the response URL?

Can you help?

Thanks
Greg
 
New Post
2/13/2017 3:53 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Greg,

We recently had to change our response URL to work with DNN's new style of URL's, from your description it appears the payment response isnt getting through to us and as a result the order status is not getting updated.

Can you let me know the payment response URL you're using so I can see if its the old or the new style?

Regards 
 
New Post
2/13/2017 4:04 PM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38
Hi Nigel,

Here is the response URL from store admin>payment screen:-

http:/harthillcookeryschool.co.uk/DeskTopModules/CartViper/Providers/GatewayProviders/WorldPayProvider/CallbackHandler.ashx?alias=harthillcookeryschool.co.uk

Thanks
Greg
 
New Post
2/13/2017 4:44 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Greg,

Its the new style of URL so that's good, can you email me a host username / password along with the order ID for an order that has been paid but still lists as processing so I can check our audit logs? Also has this just stopped working or is this a new client you're trying to setup? nigel@cartviper.com

Regards
 
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