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3/19/2018 7:31 PM
 
Steve
No Ranking

Joined: 12/21/2017
Posts: 10
Hi,

I have been trying to get connected to the PayFlow Pro sandbox, and everything I try returns this:

Your payment has failed, your order has not been placed and you have not been charged. There was an error processing your transaction. Please contact Customer Service. Error: -1

I do not get any detail on this, or any notes in the error logs on the server.

What is Error: -1 and is there a way of finding a log entry so I know where the failure may be?

Thanks,

Steve
 
New Post
3/19/2018 9:01 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Hi Steve

So what I would suggest you do is have a look at our auditing for the payment.

To do this you'll need to find your test order in the database. The table to look at is CVStore_Orders find the order in there going by the date time stamp. Once you have that remember the orderID and use this command to get some audit logs

select * from cvstore_orderattributes where parentId=ORDERID_you_looked_up

In there you should see more detailed messages about what got returned from Paypal. If you could post that data or if you prefer email mark@cartviper.com I'll try to give you some insight into what is happening.

Regards

Mark
 
New Post
3/19/2018 9:22 PM
 
Steve
No Ranking

Joined: 12/21/2017
Posts: 10
Hi Mark,

Perfect! I was able to see the logs and know where the error was. I had the URL in there wrong and it was not reaching the server.

Nice to know how to check this log for future use.

Thanks for the quick response.

Steve
 
New Post
3/20/2018 2:38 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Hi Steve

Glad you for the issue resolved!

Regards

Mark
 
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