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HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Order email to adminOrder email to admin
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10/26/2016 3:36 PM
 
Nauman.
No Ranking

Joined: 3/30/2016
Posts: 24
Hello!!
I need to know that does admin receive email when new order is placed? I have everything setup already and its working fine. but admin is not receiving emails when new order is placed.

Please help.

Thanks :)
 
New Post
10/27/2016 11:13 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi,

Yes the admin should get an email from the store when a new order is placed, I assume the customer is getting their email? If the customer is getting their email I would check your spam folder to ensure it is not going into there, if its not there check admin -> event viewer for an errors relating to the sending of emails for the time the order is being placed.

Regards
 
New Post
10/27/2016 12:13 PM
 
Nauman.
No Ranking

Joined: 3/30/2016
Posts: 24
Hello Nigel!

I have just placed order as customer and i did receive email that order has been placed.
But site admins are complaining that they are not receiving emails.
There is no error in error log and event viewer.

Can you please suggest how to solve this problem?
 
New Post
10/27/2016 1:29 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi,

If no errors are appearing in the admin -> event viewer and the customer is getting their confirmation email it points to your SMTP provider not being able to deliver an email to the email address you have entered for the store. I would suggest the below tests:

1) Go to host -> host settings -> host details and change the "host email" to the email address you have entered for the store. and click "update". Then go to host -> host settings -> advanced settings -> smtp settings and click the "test smtp settings" and confirm if you get the test email DNN will send.

2) Change the "primary email address" in the store admin to some other email such as a Gmail or Hotmail email and then place an order to see if you get the email.

If the above does not help you track down the issue send me a host username / password along with the URL of your store and I will take a look. nigel@cartviper.com
 
New Post
10/27/2016 1:50 PM
 
Nauman.
No Ranking

Joined: 3/30/2016
Posts: 24
Ok - I change my primary store email and host email in host settings (both are same). When I tested it, it generated error

Mailbox unavailable. The server response was: 5.7.60 SMTP; Client does not have permissions to send as this sender

Do i need to change SMTP username too?
 
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