Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Question about pricing setupQuestion about pricing setup
Previous
 
Next
New Post
10/31/2011 3:58 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
When the user is browsing the store we use the address that is defined for the store to calculate the tax for, so if the store is located in Connecticut tax will be displayed to the user regardless of where they are located.

Once the user has entered their billing address as New Hampshire during the checkout process they will not be charged tax.   

So to be clear a user is only charged tax if they enter a billing address that indicates they should pay tax.
 
New Post
10/31/2011 4:14 PM
 
rickchapman
No Ranking

Joined: 10/28/2011
Posts: 30
OK. You need to change this in a future release of the product and I would do it soon. In the US, shoppers, do NOT expect to see sales tax added to the price of products when they are on display; take a quick look at Amazon for an example. The only time sales tax is shown is when an order is placed and the system calculates if/how much the person must pay in sales tax. Showing tax makes think people I'm going to charge them even though I'm not. Or I can turn off taxes but that means I must eat the CT sales tax to avoid legal problems. Or I can add a notice at the top of the catalog stating the tax shown is for CT only, but it's still VERY off putting.

This is a serious design flaw in the system you need to address.

Rick Chapman
 www.softletter.com
 www.saasuniversity.com
 
New Post
10/31/2011 4:35 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
The easiest solution would be to remove the "[VATPRICE]" token from both the productdetail.htm and productlist.htm template files, that way we will not display the inc tax price when the user is browsing and only at the point of checkout if they qualify for tax will a tax total be displayed.

The above should meet your needs?

Thanks
Nigel.
 
New Post
10/31/2011 4:41 PM
 
rickchapman
No Ranking

Joined: 10/28/2011
Posts: 30
Or, not to be too parochial about it, it's a design flaw for the US market; in Europe, I believe store displays show the "base" price and then the tax listed out separately. But not in the US (at least in most places) and I've never seen it done for online US stores.

Rick Chapman
 www.softletter.com
 www.saasuniversity.com
 
New Post
10/31/2011 4:46 PM
 
rickchapman
No Ranking

Joined: 10/28/2011
Posts: 30
I'll give that a try and thanks! (But that should be a config switch in the next release.)

Also strongly consider adding more management to the digital locker; a very sweet feature but it needs to be managed much more tightly. At minimum, add X times and date range restrictions on when someone can download in the future.

A PDF stamping feature would be very nice as well; I can put you in contact with a developer who might speed you along the way if you're interested.

Rick Chapman
 www.softletter.com
 www.saasuniversity.com
 
 Page 2 of 3
Previous123Next 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Question about pricing setupQuestion about pricing setup


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback