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1/21/2014 2:50 AM
 
Alex Ludden
No Ranking

Joined: 12/9/2011
Posts: 27

OK, new user here. I finally got the admin screens filled-out, all my products loaded, trying to test checking out with 4-step. I enter the name, address on first screen, and after I enter the State (Tennessee) and tab to the zip, it says "Connecting..." on the Firefox page tab above, down on the left it says "Waiting for [myurl.com] ..." and then it kicks me out to the My Account page with a box "Please restart the checkout process. An error has occurred...".

Is it doing some kind of State lookup that is failing?

Thanks!

Alex
 
New Post
1/21/2014 11:16 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

When the state drop down list changes it causes a postback which would be the "connecting" message you are seeing in the browser whilst we are waiting for the page to return. It seems we are losing our session state whilst waiting for the postback to complete and thus we are sending you to start the checkout process again. This can happen if the server has limited resources, can you try changing the checkout type to "singlepage" via the store admin -> payment to see if that works better for your site?

Thanks
Nigel.
 
New Post
1/22/2014 7:22 PM
 
Alex Ludden
No Ranking

Joined: 12/9/2011
Posts: 27
Hello Nigel,

Thank you for replying to my post.

You are correct about the lost state. I tried the Single Page and I get the same thing when I click Place Order.

My provider is DNN4Less.com . All they do is DNN, so you figure they would configure the machines with enough resources. Is there something I should ask them?

Thanks!
Alex
 
New Post
1/22/2014 9:25 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi Alex,

I have replied directly to your email requesting an admin account.

Thanks
Nigel,
 
New Post
10/14/2015 9:40 PM
 
grrrrrr
No Ranking

Joined: 10/14/2015
Posts: 2

I'm having the same problem. How did you fix it?
 
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