Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Cart Viper Search ModuleCart Viper Search Module
Previous
 
Next
New Post
9/17/2014 4:17 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

I assume that's a typo in your post and it actually is the below in the javascript function?

made it here");

So to confirm your alert gets called and our message in the top right of the page changes to "reindex complete !" , if your getting that far it looks like the re-index is completing successfully. As a check you could delete the folder \App_Data\CVLuceneIndex then try the reindex again and confirm if the folder gets re-created.

We would also recreate the index if you deleted the above folder and then add / edit a product, so if there was a javascript error on the page that was blocking the "reindex search index" it would avoid you having to manually reindex the catalog.

Regards
 
New Post
9/17/2014 5:40 PM
 
JohnA
No Ranking

Joined: 5/30/2014
Posts: 63

It was a typo - should have read Made It Here");

But I do get the alert message, and still no message from your end?

I think this is the only issue here?  No message.
 
New Post
9/17/2014 7:33 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Ok, so the index is actually getting built its the confirmation message that's missing. I have seen it before that the red alert message can be hidden behind the DNN admin / host menu, try scrolling the page down before clicking the "reindex button" and see if that is the case?
 
New Post
9/18/2014 9:51 PM
 
JohnA
No Ranking

Joined: 5/30/2014
Posts: 63

I guess you are seeing the message their on your development machines?

Again I am using 3.2d version.

Is it possible we have a css conflict?

I'm stumped - which skins do you use for testing?

I tried scrolling down - still nothing?

I see you are using a usercontrol(<cv:CvNotificationControl runat="server" ID="cvNotification" />) for the message - Maybe I don't have it - did not get copied somehow?  No reference either?

 
 
New Post
9/19/2014 10:55 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Yes it appears on our dev sites, we generally use the standard DNN skins. The user control does not have an ascx file, its made in CartViper.Modules.Store.dll , if it wasnt there the page would throw an exception.

As every site is different without looking at it I cant really suggest anything else, it's most likely CSS / jQuery related. If you have confirmed the index is getting built each time the button is pressed the fact the confirmation message cant be seen is not a huge issue as this button is not something you generally need to push anyway. As when a product is added / edited / deleted we index it automatically. You only ever need to press this button if you manually delete the index and want it rebuilt. 

If your still concerned the only way I can assist further is if you send over an admin account, if you don't want to give a full administrator account use the "manage catalog" feature inside store admin -> store info -> general settings and give me an account so I can just access the store admin -> products admin section.

Regards
 
 Page 2 of 2
Previous12 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Cart Viper Search ModuleCart Viper Search Module


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback