Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousCheckout as Guest gives Module Load ExceptionCheckout as Guest gives Module Load Exception
Previous
 
Next
New Post
5/22/2015 2:08 PM
 
WpwUser
No Ranking

Joined: 5/22/2015
Posts: 2

Url: http://shop.waterpoloworld.com

If a user clicks the 'checkout' button to checkout as a guest, we get the following error:

ModuleId

: 1762

ModuleDefId: 210
FriendlyName: My Account
ModuleControlSource: DesktopModules/CartViper/Account.ascx
AssemblyVersion: 7.0.6
PortalID: 5
PortalName: Waterpoloworld Shop
UserID: -1
UserName:
ActiveTabID: 389
ActiveTabName: My Account
RawURL: /MyAccount/tabid/389/PageID/Checkout/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://shop.waterpoloworld.com/MyAccount.aspx
UserAgent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID: df620af1-1715-4df5-aa1c-0f4a6b729612
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: CartViper.Modules.Store.WebControls.Checkout.LoadCurrentOrderInfo
StackTrace:
Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CartViper.Modules.Store.WebControls.Checkout.LoadCurrentOrderInfo() at CartViper.Modules.Store.WebControls.Checkout.Page_Load(Object sender, EventArgs e) at CartViper.Modules.Store.Components.StoreControlBase.OnLoad(EventArgs e) --- End of inner exception stack trace

If I login as an administrator I don't see this error.

What could be a cause of this exception?

Many thanks in advance.

 
New Post
5/23/2015 11:25 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi

What version of Cart Viper are you running? If you aren't running the latest version I would suggest upgrading. 

Before upgrading take a full site and db backup and follow the instruction on page 6 of the user manual on how to upgrade.

Both the upgrade and user manual are available from this url
http://www.cartviper.com/free-trial

Regards

Mark
 
New Post
5/23/2015 6:44 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi

We think that issue is down to you deleting the anonymous user account in DNN we create to allow customers to checkout as a guest.

You need to undelete/enable this user account on the portal

ANONCARTVIPERUSERACCOUNT_X

Where X is the portal ID of the store's portal.

Regards

Mark
 
New Post
5/26/2015 10:14 AM
 
WpwUser
No Ranking

Joined: 5/22/2015
Posts: 2

Hi!

Thanks for your quick response. I think it's indeed related to that UserAccount. Clicking the 'Check out as Guest' option increases the "FailedPasswordAttemtCount" column in the [aspnet_Membership] table. So I think the passwords don't match anymore.

Is there a way to "reset" these settings? I mean like re-entering the credentials somewhere.

We are running the following versions:
DNN: 07.00.00
CartViper: 3.2.0

Thanks in advance!

 
New Post
5/26/2015 3:18 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

Can you email me a host username / password along with the URL of your store and we will take a look? nigel@cartviper.com

Regards
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousCheckout as Guest gives Module Load ExceptionCheckout as Guest gives Module Load Exception


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback