We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousAnchor on thmbnailAnchor on thmbnail
Previous
 
Next
New Post
1/4/2018 9:28 AM
 
Hi Nigel,

I added an anchor to catalog module and it works fine for the main link to product but on the thumbnail it appears to add the ancor twice.

This can be seen on below page:-

https://www.xperthealth.org.uk/weight/Book-a-Programme/Resource-Folder/CategoryID/20

If you click on the resource folder image you will see the URL it takes you to has double anchor:-

https://www.xperthealth.org.uk/weight/Book-a-Programme/Web-App/CategoryID/20/ProductID/245#shop#shop

But the normal line without image above takes you to correct link:-

https://www.xperthealth.org.uk/weight/Book-a-Programme/Web-App/CategoryID/20/ProductID/245#shop

Anything you can do to help me fix this?

Greg
 
New Post
1/4/2018 4:28 PM
 
Hi Greg,

Yes that was a bug, if you download and install the latest version it should correct the issue:

https://www.cartviper.com/free-trial

Regards
 
New Post
1/5/2018 12:41 PM
 
Hi Nigel,

Downloaded latest version and now working.

Can you help me with another anchor issue? On below page I have the cart viper menu module added to do facet search. When you click refine results it jumps back to top of page. Is there a way to add an anchor to the postback on the refine results button so it stays at same place in page?

https://www.xperthealth.org.uk/weight/Book-a-Programme/Group-Programme/Group-Programme-UK/CategoryID/12

Greg
 
New Post
1/5/2018 4:44 PM
 
If you download and install the latest version it should correct the issue, note select "repair install" when prompted by DNN:

https://www.cartviper.com/free-trial
 
New Post
1/22/2018 5:23 PM
 
Hi Nigel,

apologies for delay in responding the repair install fixed my issue with facet search.

I have ran across another weird anchor issue if I add a product to shopping basket the link in the shopping basket to the product now includes an incorrect URL with anchor taking customer back to home page not sure why its doing this?

Greg
 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousAnchor on thmbnailAnchor on thmbnail


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback