Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousiPads Losing Cart Info on exitiPads Losing Cart Info on exit
Previous
 
Next
New Post
12/15/2014 7:33 PM
 
rwagnon
No Ranking

Joined: 9/12/2013
Posts: 16
Good afternoon,

One of our clients is reporting rather odd behavior with Cart Viper and their iPads only.

When customers order while using their iPad but don't checkout the Cart is empty upon their return. Items are not remembered.

Also, when they place orders but don't checkout on other devices and then revisit the Cart doesn't show items previously placed into the cart. The items are there when visiting on on non-iPad devices.

The problem seems isolated to iPads at the moment although this is being reported by customers only so far.

Any thoughts?

Thank you,

Tom
 
New Post
12/17/2014 5:16 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi Tom

So you have reported two issues.

1. When a customer, creates a cart on an IPad but doesn't checkout. On returning to the site their cart is not persisted.

2. When a customer, creates a cart on an IPad but doesn't checkout. Then if why view the site on another device like a laptop then the cart is empty.

Issue 1

We use a session cookie to store the cart ID encrypted on the browser. It would sound like the cookie isn't get stored by Safari on the IPad and hence when you return to the site the cart is empty.

Please allow us to look into this further and come back to you.

Issue 2

Issue 2 is normal and correct behavior. We use a cookie that has a 30 day TTL on it to load any existing cart when the customer returns. So since the cookie will have been wrote to the IPad the laptop (in the example above) won't have the cookie.

Now some browsers like Chrome might allow you to sync the sites across all browsers in which case they would get the cookie and hence the cart on multiple devices.

Regards

Mark
 
New Post
12/18/2014 7:56 PM
 
rwagnon
No Ranking

Joined: 9/12/2013
Posts: 16
Thank you for the answer.

I've informed our client about the cookie behavior and if you find out more about the Safari handling of the cookie for the iPad would you let me know?

Thank you again!

Tom
 
New Post
12/19/2014 3:48 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi Tom

On further investigation using an IPhone and Safari we are not seeing the issue with the cart not persisting between session. 

What version of Cart Viper are you running?

Regards

Mark
 
New Post
1/9/2015 8:45 PM
 
rwagnon
No Ranking

Joined: 9/12/2013
Posts: 16
Hello,

Sorry for the delay, lost track of this issue for a while over the Holiday Season.

The client is using:
File Version: 1.6.1.5969
Product Version: 1.6.1.5969
Assembly Version: 1.6.1.5969

Thank you!

Tom
 
 Page 1 of 2
12Next 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousiPads Losing Cart Info on exitiPads Losing Cart Info on exit


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback