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We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

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HomeHomeIssues and Supp...Issues and Supp...Payment Gateway...Payment Gateway...FirstData - Payment Gateway Issue FirstData - Payment Gateway Issue
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10/11/2011 8:20 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Have you got this working now?

If you are still having problems, are you using the very latest version of Cart Viper? What was the last letter in the zip file you installed?

Regards

Mark
 
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10/12/2011 9:30 AM
 
Sabarinath Iyer
No Ranking

Joined: 10/11/2011
Posts: 7
I have installed the WSE 3.0 on server but same error prompt is shown at check out credit card processing,
  
app_pool identity is set to "NetworkService" and nothing is present in Event log related to "SSL/TLS secure channel".
 
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10/12/2011 9:38 AM
 
Sabarinath Iyer
No Ranking

Joined: 10/11/2011
Posts: 7
last steps are not working for us, we are using cart viper version "1.4.0"
 
New Post
10/12/2011 9:58 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Hi

I would suggest that you upgrade to the latest version of cart viper 1.4.1. You can download the latest version from the trial page http://www.cartviper.com/FreeTrial.aspx
Since you already have a license this will lock to the full version.

I strongly suggest you backup your database and DNN folder before performing the upgrade. Also if you have customised templates in the portal templates folder you may need to merge any CSS changes in the new templates which ship with 1.4.1.
The PDF manual explains the process on page 6
http://www.cartviper.com/portals/0/Ca...

If you have a test account with First Data I'm happy to setup the certificates on my dev environment to confirm it works as expected?

Regards

Mark
 
New Post
10/12/2011 1:27 PM
 
Sabarinath Iyer
No Ranking

Joined: 10/11/2011
Posts: 7
URGENT: Having SSL related issues with First Data and have been in touch prior. We have to go live this morning as there is a huge convention in town and this could be very costly to the business if it doesn't work. Please provide a phone number so we can speak directly to resolve the issue.
 
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