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We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

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5/31/2016 1:37 PM
 
Wendy
No Ranking

Joined: 7/18/2012
Posts: 4
When an order is placed on our site the user is being sent back to their cart rather than seeing a completed order message.  This is causing users to order more than once.
 
New Post
5/31/2016 3:37 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Wendy,

During the normal flow of events if a user has successfully paid for the order they would be taken to the order details page upon returning to your site. One of the items we continually have to release maintenance releases for is either DNN or the payment gateway changing how they work.

In the first instance what I suggest is downloading and installing the latest version, then you can be sure you have the version that contains all known payment gateway fixes : 

http://www.cartviper.com/free-trial

Once installed place a test order, if you are not taken to the order details once you have successfully paid can you then email us the URL of your store and a host username / password so we can investigate further. nigel@cartviper,com

Regards
 
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5/31/2016 6:15 PM
 
Wendy
No Ranking

Joined: 7/18/2012
Posts: 4
The upgrade fixed the issue.  We were seeing the problem even if awaiting payment was selected but the newest version fixed the issues.m

Thanks Nigel!
 
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