Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Cart Viper 3.3.0j ExceptionCart Viper 3.3.0j Exception
Previous
 
Next
New Post
6/12/2015 6:18 PM
 
JohnA
No Ranking

Joined: 5/30/2014
Posts: 63

Hello and thank you for your help in advance,

I was looking through the logs again and found this exception:

AssemblyVersion:7.2.1

PortalID:0

PortalName:Accurate Technologies Inc.

UserID:-1

UserName:

ActiveTabID:114

ActiveTabName:Products

RawURL:/DesktopModules/cartviper/CVAjaxHandler.ashx?alias=www.accuratetechnologies.com

AbsoluteURL:/DesktopModules/cartviper/CVAjaxHandler.ashx

AbsoluteURLReferrer:

UserAgent:Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)

DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID:31343f5a-f83b-4411-9442-d118742378c6

InnerException:Unhandled Error:

FileName:

FileLineNumber:0

FileColumnNumber:0

Method:CartViper.Modules.Store.Ajax.AjaxActionFactory.get_PortalId

StackTrace:

Message:

System.Exception: Unhandled Error: ---> System.ApplicationException: Portal cookie is not valid at CartViper.Modules.Store.Ajax.AjaxActionFactory.get_PortalId() at CartViper.Modules.Store.Ajax.AjaxActionFactory.Instance() at CartViper.Modules.Store.WebControls.CvAjaxHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---

 

Source:

Server Name: WEB4


Looks like a bot was accessing the store.  Any way you can lookup up user agent - and not throw exception if a bot?

What does this mean?

 
 
New Post
6/13/2015 9:46 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi

As you have seen this a bot used to index the site for Google that is throwing this exception. The bot is attempting to call then AJAX handler we use on the server for a lot of the functionality.

What this handler expects in an encrypted cookie which contains the portalID and other key pieces of information. In a normal browser session this information would be present in the HTTP Request.
However it would appear that the bot doesn't supply that information hence why we then log the exception.

I've added a comment to the ticket system we have to fix this so we just silently handle this and don't need to record an exception in the event log. 
The next release of CV will contain this fix.

Regards

Mark
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Cart Viper 3.3.0j ExceptionCart Viper 3.3.0j Exception


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback