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7/22/2014 6:23 PM
 
Carl Bach
No Ranking

Joined: 7/22/2014
Posts: 2

I'm having issues with emails not being sent to the customer and to the internal based notification address.  I've done the 2 types of transactions I am testing:  1) Pay offline; and 2) Pay with PayPal (and I actually did real transactions of $1.00 each during testing -- live environment, not sandbox).  No emails are sent.  I see multiple items in my event viewer, presumably from my testing.  I've tried 4-page, 3-page, and single page checkouts.  Below is one of the event viewer details......Sure would appreciate any help here.  FYI:  Using the trial version right now -- really hoping I can get this working.

 

AssemblyVersion:7.3.0

PortalID:0

PortalName:SemiSurplus

UserID:2

UserName:carlbach

ActiveTabID:102

ActiveTabName:Account

RawURL:/account/PageID/SinglePageCheckout

AbsoluteURL:/Default.aspx

AbsoluteURLReferrer:http://semisurplus.com/account/PageID/SinglePageCheckout

UserAgent:Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0

DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID:dbf70baf-77d1-44e2-ba50-00a14a3aed3a

InnerException:Mailbox unavailable. The server response was: 5.7.1 Unable to relay for <carlrbach@gmail.com>

FileName:

FileLineNumber:0

FileColumnNumber:0

Method:System.Net.Mail.SmtpTransport.SendMail

StackTrace:

Message:

System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: 5.7.1 Unable to relay for <carlrbach@gmail.com> at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at CartViper.Modules.Store.Cart.PaymentControlBase.DefaultOrderConfirmEmail(StoreInfo storeInfo, OrderInfo orderInfo, IAddressInfo billingAddress, IAddressInfo shippingAddress, IList`1 orderDetails, TabInfo tabInfo, String storeEmail, String customerEmail)

 

Source:

Server Name: Milfoil

 

 
 
New Post
7/22/2014 8:02 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi Carl,

The issue is with your SMTP settings not Cart Viper, to send emails Cart Viper uses the SMTP settings defined in host -> host settings -> advanced settings -> smtp.
If you go to this menu and click "test smtp settings" do you get the email?

I would suggest contacting your hosting provider and show them the error message you are receiving and they will be able to solve this for you.

Thanks
Nigel.
 
New Post
7/22/2014 9:15 PM
 
Carl Bach
No Ranking

Joined: 7/22/2014
Posts: 2
Yes, we get the test email (to our junk folder).  I can "request a quote" through the ajax form and I get that email.  But when a purchase is made, no email.  I'll have my IT guy look over all the settings again.  I must be missing something (sigh).
 
New Post
7/23/2014 3:12 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi

The issue is your SMTP server would reply for the store admin email address you have defined. I would suggest you use something like sendgrid.com as you SMTP server.

Its not an issue with Cart Viper is how you are attempting to relaying.

Regards

Mark
 
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