Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...My issue with the free trial license.My issue with the free trial license.
Previous
 
Next
New Post
9/24/2013 7:14 AM
 
LT
No Ranking

Joined: 9/24/2013
Posts: 3
Hi,

Your store looks like it is just what we need for our digital downloads, however I'm having trouble with the free trial. 

Installation was successful. 10 modules installed. Successfully created an admin page, put the admin module on it, entered the required store settings.

The problem I am experiencing manifests in the Licensing link in the Store Admin column of the Admin module. Clicking on that link gives me the following error:

An unexpected error has occurred! DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CartViper.Modules.Store.WebControls.LicenseAdmin2.GenerateDto(IQueryable`1 licenses, IQueryable`1 storeInstances, IList`1 portals) at CartViper.Modules.Store.WebControls.LicenseAdmin2.LoadStoreDto() at CartViper.Modules.Store.WebControls.LicenseAdmin2.LoadStores() at CartViper.Modules.Store.WebControls.LicenseAdmin2.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at CartViper.Modules.Store.Components.StoreControlBase.OnLoad(EventArgs e) --- End of inner exception stack trace ---

In the Event Viewer I see the same message. 

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/28.0.1500.71 Chrome/28.0.1500.71 Safari/537.36
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: d11de451-be3c-44da-96af-c611c14079a8
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: CartViper.Modules.Store.WebControls.LicenseAdmin2.GenerateDto


I have tried to install the store twice, both times a clean install.  Everything appears to work except the licensing, which means I can't test the checkout.

My setup:
DNN 6.2.9 (2)
IIS 7.5 on Windows Web Server 2008R2
App pool is running .NET 4.0
jQuery Version 1.7.2
jQuery UI 1.8.16
Cart Viper v3.0.0  (Installed from CartViperPA_3.0.0d)
SQL Server Enterprise 10.50.1600.1 (x64) on
Windows Server 2008 R2 Standard
IIS running behind Nginx reverse proxy
Custom skin, but I have tried it with the default skin and still get the error. 
Browsers used to test: Chrome, Chromium, IE10

Any clues?

Thanks,

James.
 
New Post
9/24/2013 10:16 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

Apologies that you are having issues with the free trial, do you get an error when you attempt to checkout as in theory if you are within the 14 day trial period you should not need to upload a license or change anything in the license admin in order to checkout? 

Would it be possible to send me a host username / password along with the url of where the module is installed so I can see the issue? nigel@cartviper.com

Thanks
Nigel.
 
New Post
9/24/2013 11:50 AM
 
LT
No Ranking

Joined: 9/24/2013
Posts: 3
Nigel,

Thanks for the quick response.  

Testing does not make it to the checkout as there is no checkout button displayed in the Account module. Also, the text "Your license has either expired or is invalid and your customers are therefore unable to checkout." is displayed in the Account module.

I'll send you an email re: host access.

James.
 
New Post
10/18/2013 3:29 AM
 
LT
No Ranking

Joined: 9/24/2013
Posts: 3
For those who may be experiencing this issue:

The issue was not with Cart Viper per se, but with a custom language culture we were using on the site. I changed the default language to US and the license install worked. I have not been able to determine what it is about our language file that was causing issues, but setting our site default language back to our custom culture after the install of the license has not caused any problems. Everything works just fine.

We have since purchased the cart. The support has been excellent; timely and helpful. From my point of view, one of the best parts of this product is the documentation. Having my client ask me how to do certain things with the shop and being able to point them to well written and comprehensive documentation has saved me hours.

James.
 
New Post
10/18/2013 10:33 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi James,

Thanks for the follow up, we are glad you are happy with the product and the support we offer. If you have anymore questions please let us know.

Thanks
Nigel.
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...My issue with the free trial license.My issue with the free trial license.


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback