We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Unexpected errors from minicart and accountUnexpected errors from minicart and account
Previous
 
Next
New Post
1/13/2013 7:33 PM
 
How can I stop the minicart and account modules from producing "unexpected errors"?

I was configuring and testing the 3-step checkout process and hit "refresh" a couple times while on one of the steps. This action produced these errors that appears for any user. How can I fix it? (I suspect I have a messed up row in a table somewhere.)

The errors can be seen here: http://www.backyardabundance.org/Serv...

ModuleId: 568
ModuleDefId: 167
FriendlyName: Cart Viper Account
ModuleControlSource: DesktopModules/CartViper/Account.ascx
AssemblyVersion: 5.6.8
PortalID: 0
PortalName: Backyard Abundance
UserID: -1
UserName:
ActiveTabID: 158
ActiveTabName: StoreAccount
RawURL: /Services/Store/Products/StoreAccount.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.backyardabundance.org/Services/Store/Products/tabid/163/CategoryID/2/Default.aspx
UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: f197f068-10cc-42e4-b081-57121b558275
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: CartViper.Modules.Store.WebControls.Account.Page_Load
StackTrace:
Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CartViper.Modules.Store.WebControls.Account.Page_Load(Object sender, EventArgs e) --- End of inner exception stack trace ---
Source:
Server Name: P3NW8SH214


ModuleId: 565
ModuleDefId: 169
FriendlyName: Cart Viper Mini Cart
ModuleControlSource: DesktopModules/CartViper/MiniCart.ascx
AssemblyVersion: 5.6.8
PortalID: 0
PortalName: Backyard Abundance
UserID: -1
UserName:
ActiveTabID: 163
ActiveTabName: Products
RawURL: /Services/Store/Products/tabid/163/CategoryID/2/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.backyardabundance.org/Services/Store.aspx
UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: bab0e86c-1018-4256-8cc8-e0c7961ca77b
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: CartViper.Modules.Store.WebControls.MiniCart.LoadPage
StackTrace:
Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at CartViper.Modules.Store.WebControls.MiniCart.LoadPage() at CartViper.Modules.Store.WebControls.MiniCart.Page_Load(Object sender, EventArgs e) --- End of inner exception stack trace ---
Source:
Server Name: P3NW8SH214

Thanks for your time.
 
New Post
1/13/2013 11:51 PM
 
Hi

The first think I would suggest is deleting your browser's cache and cookies, then attempt to see if that resolves the issue.

If you are still having an issue can you confirm the version of the Cart Viper that you have installed?

Regards

Mark
 
New Post
1/14/2013 12:39 PM
 
Duh. Clearing the cache worked. Thanks for the quick response.
 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Unexpected errors from minicart and accountUnexpected errors from minicart and account


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback