We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Change order status - Page refresh shows ALL ordersChange order status - Page refresh shows ALL orders
Previous
 
Next
New Post
12/1/2015 8:31 PM
 
Hello..
We had issues with our mail server but luckily only 5 orders were received.  But I had to go into each order and enter that payment was received and their order was being processed so the end-users would be notified that their order was successful.

But the issue was that after clicking save to send the e-mail message, it was taking FOREVER for the page to come back.

Even though the start date is configured for 11/1/2015 and the end date is 12/1/2015, the resulting page is showing EVERY order which was ever received.

Any ideas on why this is occurring?  Thanks..
 
New Post
12/2/2015 11:50 AM
 
Hi Jeff,

If you are not running the latest version of Cart Viper can you upgrade to it, we recently changed the order history page to speed up how quickly that page loads. If the upgrade does not resolve the issue can you send me an admin username / password along with the url where the store is installed so I can take a look? nigel@cartviper.com

Regards
 
New Post
12/2/2015 5:08 PM
 
Hi Jeff

If you had issues with sending emails and then you seeing the page take a long time when you click save then it could be an indication that you have a SMTP configuration issue.

Regards

Mark
 
New Post
12/3/2015 5:21 PM
 
Hello..
Today, I was updating an order (using firefox), added notes to the order and clicked on save.

Took a little while for the page refresh to occur.  As I test, I added notes to my own order.  Within 30 seconds, I received notification from my Gmail account that the message was received.

But for this end-user, I ended up getting a pop-up from Firefox which stated:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.
Script: http://www.auditor.co.geauga.o…ery/01_09_01/jquery.js?cdv=234:5958

I then clicked on the Debug button and below is what was shown;
5956 prepend: function() {
5957 return this.domManip(arguments, true, function( elem ) {
5958 if ( this.nodeType === 1 || this.nodeType === 11 || this.nodeType === 9 ) {
5959 this.insertBefore( elem, this.firstChild );
5960 }
5961 });
5962 },

Hope this helps. Thanks.. -Jeff

 
New Post
12/4/2015 2:02 PM
 
Hi,

Can you send us an admin username / password along with the url of the store so we can take a look?

Regards
Nigel.
 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Change order status - Page refresh shows ALL ordersChange order status - Page refresh shows ALL orders


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback