Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Orders/Reports Page not workingOrders/Reports Page not working
Previous
 
Next
New Post
9/14/2015 2:19 PM
 
The ROI
No Ranking

Joined: 7/19/2013
Posts: 20
Hi,

The drop down tab for each order on the Order History page is not functioning. I am not able to access any of the Order Details, etc.

I have tried to access from 3 different browsers (Safari, Firefox, Chrome) and always get the same inaction. (I am using DNN 7.3.2, and CV 3.3)

Hope there's a quick fix!
Thanks,
PatJ
 
New Post
9/15/2015 9:22 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi,

If you send me an admin username / password along with the URL of your store I will take a look. nigel@cartviper.com

Regards
Nigel.
 
New Post
9/15/2015 11:57 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Hi Pat

This will be a JS error. This functionality was recently updated to use AngularJS and Bootstrap to create a modern ajax.

The issue is trying to get this to work with DNN and all the previous version and possible skins out there. I would guess you don't have the Bootstrap JS files loading and hence why they drop down buttons don't work.

If you follow Nigel's post and just send over the details of your site we can confirm the issue and provide you with a resolution.

Regards

Mark
 
New Post
9/15/2015 3:02 PM
 
The ROI
No Ranking

Joined: 7/19/2013
Posts: 20
Good morning!
Have sent the info to Nigel. Thanks for dealing with this directly for us. We appreciate it!!

PatJ
 
New Post
9/15/2015 4:16 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Pat,

The issue is your skin is based on Twitter Bootstrap version 2.2.2 , Cart Viper is however built around version 3.0.0. We are using different versions of the "dropdown-menu" class so its not working as expected, what I suggest is ultimately upgrading your skin to version 3.0 so you can take advantage of Cart Vipers responsive templates.

In the mean time I would suggest going to store admin -> store info and selecting using "original templates" so you dont have conflicts such as the above. I also imagine you will have others throughout your store.

Regards
Nigel.
 
 Page 1 of 1
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Orders/Reports Page not workingOrders/Reports Page not working


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback