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HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Purchase Email Digital DownloadsPurchase Email Digital Downloads
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6/3/2014 1:26 PM
 
Steven
No Ranking

Joined: 10/23/2013
Posts: 12

I have a digital download product.   A purchaser has just contacted me thinking it was going to be shipped and not downloaded.  I'lve copied the confirmation email he received below.  I have filled out the "Message In Order Confirmation Email" field on the project with instructions on how to download, but this does not appear to be included in the email the customer received.  

I have had a few people contact me with problems not knowing what to do to download the file. Given the lasted case, I would like to fix this.  Any suggestions on what I should be doing, would be great.

Email customer received:
On 3 June 2014 12:48, <xxx> wrote:
Thank you for placing an order with myElectrical Store.

Please find below an order number and a summary of your order.  You can check the status of your order at any time by logging into our site and clicking the "my Account" link. If you have any questions about your order, please feel free to contact us at xxx, or simply reply to this message.

Order Number: 1066
Order Date: 6/3/2014 6:44 AM
Payment Status: Paid
Offer Code: --
Payment Method: Paypal

Order Contents
1 x myElectrical Load Estimation Spreadsheet @ £4.95

Sub-Total: £4.95

Discount: £0.00
Shipping: £0.00
Total: £4.95

Shipping Method: Free Shipping

Billing Address:
Michael xxx
xxx
xxx
xxx
Northern Ireland
xxx
United Kingdom
Company Name:  Michael xxx

Shipping Address:
Michael xxx
xxx
xxx
xxx
Northern Ireland
xxx
United Kingdom
Company Name:  Michael xxx

This invoice is subject to our terms of use.

If, for whatever reason, your order cannot be processed, then one of our customer services representatives will contact you shortly.

Once again, thank you for your order.

http://myelectrical.com
 
New Post
6/3/2014 6:17 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi Steven,

This looks like our plain text email, the feature you mention is only supported when we use our HTML enabled templates. Can you go to store admin -> store info -> store email templates and then select "enable custom email templates" and save.

Once you have complete the above I would recommend purchasing one of your products to confirm the email is as you expect.

Thanks
Nigel.
 
New Post
6/3/2014 6:44 PM
 
Steven
No Ranking

Joined: 10/23/2013
Posts: 12

Nigel,

Thanks for the answer.  It worked perfectly. 

Steven
 
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