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HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Missing OrdersMissing Orders
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5/6/2014 5:20 PM
 

Checking the Store Admin/Orders I see a discrepancy in my Orders. I have an order, say #122, it then skips to #124, then a few days later it skips 2 order numbers. I am not sure if it is a bug or a user error.

Any ideas on why this may be occurring. This just started and had not been an issue in the past.

Thanks.

 
New Post
5/6/2014 7:50 PM
 

I have a truncated Excel file attached that shows the missing order numbers and they show false in the "OrderIsPlaced" field. Can I assume that this is just an order started but never finished.

 What does CartViper do, or how does it handle orders started but never completed.

 I have attached the truncated Excel file if it helps. There are two tabs Orders & OrderDetails

HMA Members Orders-1.xlsx.

Thanks for the help.

 
New Post
5/7/2014 1:56 PM
 

Hi,

As soon as a customer starts the checkout process we convert their cart to an order, so a new order ID gets issued. This means you will never get consecutive order ID's with Cart Viper.

That's correct the orders you mention were started but never completed , hence the OrderIsPlaced column set to false and the orderStatusId indicating "processing".

Hope that clears this up.

Thanks
Nigel.

 
New Post
5/8/2014 6:01 PM
 

Also an issue I've seen concerning the store, has nothing to do with the store itself, but the browser.

When people are sent to our payment gateway for them to make a payment, they go from an non-secure to a secure website; store to the payment gateway.  When they return to the store after making a payment, they're going from a secure to a non-secure webpage.

Since there is data transmitted between the two to update the store order information, some browsers (thus far Firefox and Safari) will pop-up a box telling the end-user that they're transmitting information unsecured and that it's a security risk.  

Even through we don't see their full CC information, etc., MOST people click on cancel.  So what ends up happening is that our store isn't updated with the completed order information, e-mails aren't sent out, etc.

Then you have to go through your payment gateway information to ensure the order is completed, then update the order within your SQL tables accordingly.  Just adds an extra step.

Something to watch out for if you're running an non-secured (SSL) store.

Thanks..

 
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