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HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousXML Parser error in image upload in edit product pageXML Parser error in image upload in edit product page
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11/3/2011 12:29 PM
 
Sabarinath Iyer
No Ranking

Joined: 10/11/2011
Posts: 7
Hi,

I am enable to edit the image on my client website, the upload button not visible for editing the product image and when i checked in Firefox, upload button frame gives me error as follows,

XML Parsing Error: no element found
Location: http://www.websitename.com/DesktopModules/cartviper/ProductImageUpload.aspx?productId=73&alias=www.websitename.com
Line Number 1, Column 1:

Please advise the same

Thanks,
 
New Post
11/3/2011 2:18 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi,

Could you email me over the link to the store along with a username and password so I can login and see the issue?
nigel@cartviper.com

Thanks
Nigel.
 
New Post
11/3/2011 4:20 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424
Hi Sabarinath

I've seen this before and think I know what the issue is.

Can you check what you have set in the store admin > store info page as the role required to manage the catalog, I'm guessing this role is missing from the account you are using to access the page. If the account doesn't have permission then we just stop rendering the iframe which means you'll get that message.

I've logged a ticket now to change this so that in future we'll display some friendly message, at the moment the error doesn't really explain the issue.

Let me know if that fixes the issue for you.

Regards

Mark
 
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