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We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

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HomeHomeIssues and Supp...Issues and Supp...Installation & ...Installation & ...Shipping ROWShipping ROW
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9/24/2020 4:17 PM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38
Hi Nigel,

I have a site and shipping for ROW country is not working United Kingdom and USA are setup and working but I used the default ROW country to catch anything else and its not working. Site is at http://adampartridge.cxclient.com

Thanks
Greg
 
New Post
9/26/2020 11:46 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi Greg,

How specifically isnt it working, we would need to see what shipping rules have been defined to see why they were not being used?

Regards
 
New Post
9/26/2020 12:34 PM
 
Greg Girard
No Ranking

Joined: 5/15/2015
Posts: 38

Hi Nigel,

Below is screen shot of shipping.

Australia UK and USA work but nor ROW.

Thanks

Greg
 
New Post
9/29/2020 9:37 AM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi Greg

I'll reply directly in an email to you, I'd like to take a look at the site and the admin just so I can see the problem first hand.

regards

Mark
 
New Post
9/29/2020 12:23 PM
 
Mark - Cart Viper Developer
7th Level Poster


Joined: 7/27/2010
Posts: 424

Hi Greg

We have fixed the issue in 4.0.8 of CartViper there was a rounding issue when using a USP to get the ROW price band. This should work find your in the new release of Cart Viper.

Regards

Mark
 
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