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HomeHomeGeneral Informa...General Informa...Feature Request...Feature Request...Cancel from PayPal should not empty cartCancel from PayPal should not empty cart
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2/26/2013 3:15 AM
 
fm
No Ranking

Joined: 12/8/2012
Posts: 20
Please allow CartViper to return to the storefront from PayPal without modifying the cart or order when "Cancel and return" is clicked.

When arriving at PayPal to make a payment, if the "Cancel and return" link is clicked, the purchaser is returned to the storefront, the order is cancelled, and their cart is emptied. At payment time, the purchaser may decide to modify their cart. This cancellation interaction is problematic and unexpected: purchasers should not need to re-populate a cart simply because they cancelled at the last step in the payment process.

Customers visiting my storefront add 5-20 items to their cart in a visit. To have all that wiped out because they decide to change their order at the last minute has a very real potential to decrease sales and satisfaction. No other eCommerce site I know of empties the cart simply because the customer wants to change their order at payment time.

Many thanks for the consideration.
 
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4/1/2013 12:08 AM
 
WHairstonLOI
No Ranking

Joined: 12/17/2012
Posts: 12
I'd like to second this request. Even as I'm testing a new site, this is frustrating, since I have to keep repopulating the cart.



Thanks in advance,

Warren
 
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