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We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

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HomeHomeGeneral Informa...General Informa...Feature Request...Feature Request...New TOKEN for Payment Method NumberNew TOKEN for Payment Method Number
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12/20/2016 7:29 PM
 
Steve
No Ranking

Joined: 6/28/2012
Posts: 13
From time to time we have customers enquiring about an event purchase they made.  More often than not, it would be very easy to troubleshoot/answer the question if we knew what the last 4 digits of the credit card used (or the check number if paying offline) to make the purchase was.

This information is not listed when we view the order details page within the cart admin section, nor is it listed on the order confirmation email. Therefore we have to spend considerable time cross referencing with our accounting software and/or our merchant account. 

I would like to see this information listed in the order details page located under Payment Method, as well as a token for this information that we can use in the order confirmation emails i.e. [PAYMENTNUMBER].  I know that storing the last 4 digits of the credit card number does not violate PCI compliance standards, so this should be possible.
 
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12/21/2016 12:01 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789
Hi Steve,

That's a feature we are unlikely to add to be honest as we have made the conscious decision to not store any part of the credit card number inside of Cart Viper. The majority of our payment gateways involve redirecting the user to the merchants website in order to enter their card number, so we would never even have access to this information even if we wished to store it.

When we do send a transaction to a payment gateway we should send at least the Cart Viper order ID, which would be available in the confirmation emails and the order list to allow you to cross reference and find your orders this way. Can you confirm which payment gateway you're using so I can confirm what information we are actually sending to them?

Regards
Nigel. 
 
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