Cart Viper Logo

We understand that your ecommerce site is crucial to the success of your business, from time to time issues and questions can arise and you need to have the assurance there will be someone on hand to help resolve these in a timely fashion so you can spend your time driving your own business forward.

So if you are looking for faster responses to your questions or would like the assurance there is someone on hand for you to contact, fear not we have a number of paid support options that are available to you that can give your organisation the peace of mind knowing a member from the Cart Viper team will always be available to assist!

Purchase a Support Plan

Community Support

HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousSelecting billing address region reloads input and selects anotherSelecting billing address region reloads input and selects another
Previous
 
Next
New Post
4/14/2021 7:36 AM
 
Digibum
No Ranking

Joined: 4/14/2021
Posts: 3

When buyer selects specific billing address region, page is reloaded and selected region becomes totally different region as what the user previously selected. This only happens to specific regions in country Slovenia.

This is probably an error in regions, where can I fix this? Using SQL?
 
New Post
4/14/2021 7:27 PM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

Can you provide the URL to your store and confirm which region(s) need to be selected so we can view the issue?

Regards
Nigel.
 
New Post
4/15/2021 7:08 AM
 
Digibum
No Ranking

Joined: 4/14/2021
Posts: 3

The store is in Slovenian language, so please add this product to cart using "Dodaj v košarico" (gray button). Then navigate here to open cart and click "Izvedi nakup" (red button).

Next select option "Šentjur" from "Pošta" dropdown. After selection, page will reload and selected option will become "Dobrepolje".

Please be avere that store version is 3.2.0!

Thank you!
 
New Post
4/15/2021 11:10 AM
 
Nigel - Cart Viper Developer
4th Level Poster


Joined: 7/27/2010
Posts: 789

Hi,

If you look at the HTML markup for the dropdown list you will see that a number of the regions have the same value, the value needs to be unique as thats how the dropdown list knows what has been selected. As they're not unique it selects the first option with a matching ID and thats why you're getting this behavior.

If you look in the database table "Lists" you will see where they're stored , you need to ensure the "value" column is unique for each region.

Regards
 
New Post
4/16/2021 8:09 AM
 
Digibum
No Ranking

Joined: 4/14/2021
Posts: 3

Thank you for the "Lists" table, didn't know about this.
But, the ID's in database are unique! Actualy the produced HTML only contains last two characters for value, but in the database there are three characters.

Please check image here https://i.ibb.co/h2YtkZd/Out.jpg or below (don't know why is so small here on post).
 
 Page 1 of 2
12Next 
Previous
 
Next
HomeHomeIssues and Supp...Issues and Supp...MiscellaneousMiscellaneousSelecting billing address region reloads input and selects anotherSelecting billing address region reloads input and selects another


 

We use cookies on our website to improve our service to you, by continuing you agree to our use of cookies. However you are able to update your settings at any time.

Continue View Cookie Policy Cookie Settings

Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

Cookies:
  • .ASPXANONYMOUS
  • .DOTNETNUKE
  • __RequestVerificationToken
  • authentication
  • CV_Portal
  • CV_Store_Portal_Cart_0
  • CV_USER
  • dnn_IsMobile
  • language
  • LastPageId
  • NADevGDPRCookieConsent_portal_0
  • userBrowsingCookie

Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

Cookies:
  • _ga
  • _gat
  • _gid

Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Feedback